Returns and Exchanges

All sales are final.

Every Oddmi charm is quality checked before it ships, so defects should be rare.

The only exception is items that arrive defective or damaged. If this happens, you have 14 days from the date of delivery to reach out. Requests made after this window will be reviewed on a case-by-case basis and are not guaranteed.

To report a defective or damaged item, email us at hello@oddmi.com with your order number and photos of the issue. We'll get back to you within 1–2 business days.

Depending on the issue, we may resolve this with photos alone, or ask you to ship the item back for inspection. We'll let you know what's needed after reviewing your request.

Please do not ship anything back until we've confirmed it's needed. 

Refunds

Refunds for confirmed defects or damage are assessed case-by-case and may be issued as a full refund, partial refund, store credit, or replacement — whichever makes the most sense for the issue.

Once approved, refunds are typically processed within 5–7 business days by your payment provider.

Still waiting on your refund? Please check your bank or card statement first. Processing times vary by provider, and there's often a delay before a refund posts even after we've issued it. If it's been more than 7 business days since we confirmed your refund, contact us at hello@oddmi.com and we'll look into it.

Product Measurements

Product measurements are listed as accurately as possible but may vary by 1–3 cm depending on the production batch.

Questions

For anything else, reach out to us at hello@oddmi.com — we're happy to help.

Thanks for shopping with Oddmi. 🧸